Ghosted – Terms of Service

1 - Who we are

Ghosted is operated worldwide by Disket Ltd, company no. 15604912, registered at 9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom (called "Ghosted", "we", "our" or "us").

Contact: hello@ghosted.co

2 - Agreement & related policies

By installing, accessing or using the Ghosted mobile application or any associated websites (collectively, the "Service") you agree to be bound by:

• these Terms of Service ("Terms");
• our Privacy Policy (https://www.ghosted.co/privacy);
• our Community Guidelines (https://www.ghosted.co/community-guidelines);
• any in‑app terms shown when you purchase a paid feature (the "Additional Purchase Terms"). If you do not accept all of the above, do not use the Service.

3 - Eligibility

• You must be at least 18 years old and legally able to form a contract where you live.
• You must not be required to register as a sex‑offender or have been convicted of a violent or sexual offence.
• You may hold one account only.
• We may refuse, suspend or close any account at our sole discretion.

4 - Your account & safety responsibilities

• Keep your login credentials confidential and secure; you are responsible for all activity under your account.
• We do not verify backgrounds or identities. Interact with others at your own risk and use common sense when meeting offline.
• Do not use the Service while driving, cycling or during any activity where distraction could cause harm.

5 - Photos, content & intellectual‑property

5.1 No‑filter photo rule

All photos are screened. Images with beauty filters, heavy edits, AI generation or manipulation may be rejected, blurred or removed. With your explicit in‑app permission, machine‑learning models may scan your camera roll to suggest unedited photos.

5.2 Your Content licence

You keep ownership of the photos, text, audio, video, links or other material you upload ("Your Content"). You grant Ghosted a world‑wide, non‑exclusive, royalty‑free, sublicensable and transferable licence to host, store, use, adapt, reproduce, modify, translate, display, distribute and create derivative works from Your Content for the purpose of operating, developing, improving and promoting the Service and our machine‑learning models.

5.3 Our Content

All other software, imagery, trademarks, logos and materials are "Our Content" and remain the exclusive property of Ghosted or its licensors. We give you a personal, revocable, non‑transferable, non‑sublicensable licence to use Our Content solely as needed to enjoy the Service.

5.4 Prohibited content & behaviour

You agree not to post or share content that is illegal, deceptive, exploitative, hateful, harassing, threatening, pornographic, depicts minors or non‑consensual acts, contains advertising or spam, or infringes rights. We may remove content or accounts at our discretion.

5.5 Screenshots & share cards

Ghosted lets you share profile or chat screenshots externally. Use this feature responsibly and respect others' privacy.

5.6 No scraping / AI training

Automated extraction of data, including for training AI models, is forbidden. We may take technical or legal action to enforce this rule.

5.7 Copyright‑infringement procedure (DMCA)

If you believe content on the Service infringes your copyright, send a written notice that meets 17 U.S.C. §512(c)(3) to our designated agent:

Upon valid notice we will remove or disable the content and, if applicable, terminate repeat infringers. Counter‑notifications may be submitted pursuant to 17 U.S.C. §512(g). We may forward notices to the uploader.

6 - Subscriptions, virtual items & billing

• Marketplace billing. All payments are processed by the Apple App Store (or any other storefront we may support). Your payment contract is with the storefront; Ghosted never receives your full card details.
• Auto‑renew. Subscriptions renew automatically until you cancel at least 24 hours before the end of the current period in your App‑Store settings.
• Trials & tiers. We may test new plans, prices or discounts with limited audiences without notice.
• Virtual items. Boosts, extra DMs or other consumables ("Virtual Items") are licensed, not sold. They have no monetary value, are non‑refundable, non‑transferable, revocable, and may not be redeemed for cash or any thing of value. Ghosted may change, cap or withdraw Virtual Items at any time.
• Right of withdrawal. UK/EU consumers may have 14 days to withdraw from a digital‑content purchase unless they agree to immediate delivery, which you do when you tap "Buy".
• Storefront refunds. For purchases via Apple you must request any refund from Apple; we cannot override their decision.

7 - Advertisements & feature experiments

• We may display third‑party ads, offers or sponsored profiles. We do not endorse advertised products or services and are not responsible for their content or availability.
• We may grant Virtual Items or other perks in exchange for watching ads.
• We continually A/B‑test and may roll out, restrict or withdraw any feature or promotion without notice.

8 - Third‑party services

Ghosted relies on a range of carefully selected third‑party providers to power certain features. Their terms are incorporated by reference, and you agree to comply with them where relevant. Ghosted is not liable for the products, services or uptime of any third‑party provider.

9 - Moderation & enforcement

We use automated tools, human reviewers and user reports to keep Ghosted safe. We do not conduct criminal background or identity checks. We may (i) screen, remove or blur content; (ii) warn, suspend or permanently ban accounts; (iii) share relevant data with law‑enforcement where legally required.

10 - Termination

You may delete your account at any time in the app settings. We may suspend or terminate your account immediately if you breach these Terms or where we believe it protects the community or our business. Termination does not entitle you to a refund for unused subscription periods or Virtual Items.

11 - Disclaimer of warranties

Ghosted is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties—express, implied or statutory—including merchantability, fitness for a particular purpose and non‑infringement. We make no guarantee regarding (a) the number or identity of users, (b) any match or communication you may obtain, or (c) uninterrupted or error‑free operation of the Service.

12 - Limitation of liability

To the fullest extent permitted by law, Ghosted and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, data, goodwill or other intangible losses arising from your use of (or inability to use) the Service. Our total aggregate liability to you for any claim will not exceed the greater of (a) the amount you paid Ghosted in the 12 months preceding the claim, or (b) £50.

13 - Indemnity

You agree to indemnify, defend and hold harmless Ghosted and its affiliates from any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service or your breach of these Terms.

14 - Export controls & sanctions compliance

You represent and warrant that you are not located in a country subject to a U.S., UK or EU embargo, and you are not listed on any government sanctions list. You agree not to use the Service in violation of export‑control or sanctions laws.

15 - Governing law & dispute resolution

15.1 Users outside the United States

These Terms and any non‑U.S. dispute are governed by English law and subject to the exclusive jurisdiction of the courts of England & Wales, unless mandatory consumer‑protection rules in your country of residence apply.

15.2 U.S. users – mandatory arbitration & class‑action waiver

1. Individual arbitration. Any dispute or claim arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The Federal Arbitration Act governs this clause.
2. No class actions. You and Ghosted agree to bring claims only on an individual basis, and not as a plaintiff or class member in any purported class, collective or representative proceeding.
3. Arbitration venue & fees. If your claim is for US $10,000 or less, the arbitration will be conducted solely on the basis of documents, unless you request a hearing. The AAA fees will be paid as set out in its Rules; Ghosted will pay consumer filing fees exceeding US $200.
4. Small‑claims option. Either party may bring an individual claim in small‑claims court instead of arbitration.
5. 30‑day opt‑out. You may opt out of this arbitration agreement by emailing hello@ghosted.co with your name and the email address tied to your account within 30 days of creating the account.
6. Severability. If the class‑action waiver is found unenforceable, the entire arbitration agreement is void, and the dispute shall be heard in court.

16 - Changes to these Terms

We may amend these Terms at any time. Material changes will be highlighted in the app or via email and take effect 30 days after notice (or sooner if required by law). Your continued use after that date constitutes acceptance. If you disagree, stop using the Service and delete your account.

17 - Miscellaneous

• These Terms (plus linked policies) are the entire agreement between you and us and supersede all prior agreements.
• If a court finds any clause unenforceable, the remainder continues in force.
• Our failure to enforce any provision is not a waiver of that provision.
• You may not assign your rights or obligations under these Terms without our consent; we may assign ours without restriction.
• Headings are for convenience only and do not affect interpretation.

Appendix A – State‑specific consumer rights (United States)

Certain U.S. states require additional refund and cooling‑off rights for "dating services." If you reside in one of the states listed below, you may cancel your paid subscription and obtain a refund according to the local statute by following the instructions in your App‑Store settings and emailing billing@ghosted.co.

**For Alabama, Arizona, Connecticut, Iowa, Minnesota and North Carolina, similar rights apply. Where local law conflicts with the main Terms, local law prevails.